Support Center – Zimbabwe

I am new to all this, where do I start?

A great starting point is the following guide: Parent Guide_Feb 2023

Another great resource is the following video tutorial:

On setup, do I use my name or my child’s name?

You can use your child’s name

On log in, what is my username and password

Username is the email address you used for setup and the password you chose during setup

How do I use My Math Academy?

Please refer to the following document: Getting on MMA

The application is repeating the same games my child has already played. Are they progressing?

The same games have different underlying concepts and different progression levels to the same concept

My children are in different grades, will the work be different?

MMA provides personalized mastery learning so the games played on each account will be tailored to each learner’s level.

I have done the redeem code process before but I have forgotten my password. How do I access?

On the log in page, click on Forgot Password.

Or you can go to directly to:

How do I redeem codes for more than 1 children?

You go through the redeem code process for 1 child first. Once successful, log in on to My Math Academy, click on the menu bar and select redeem code. Type in your password and enter the redeem code for your second child.

Please also refer to the following document: Multiple Children Redeem Process